We have a 7-day return policy , which means you have 7 days after receiving your item to request a return . To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@arkwalkies.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping charges of ₹250 per product and a cancellation fee of ₹49 per product will be deducted from the total order value. The remaining amount will be refunded within 5 to 7 business days after the return is approved. You can always contact us for any return question at arkenterprises278@gmail.com . Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Replacement and exchanges will be delivered within 5–7 business days. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the remaining refundable amount after applicable deductions will be refunded on your original payment method within 5 to 7 business days after return approval. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 7 business days have passed since we’ve approved your return, please contact us at info@arkwalkies.com .